Parent's guide

It sounds like you're concerned about ensuring a safe and enjoyable gaming experience, especially when it comes to your children. Here's a breakdown of the key principles and steps you can take to stay informed and in control:

  1. Game Quality and Respect for Gamers: The company prioritizes creating high-quality games without compromising on player experience.
  2. Transparent Information: Before playing a game, you should receive clear information about its content. This includes details about in-game purchases, ensuring you are fully aware of any potential costs associated with the game.
  3. Control and Support: You should have full control over your gaming experience. If issues arise, such as problems with payments or gameplay, there should be accessible support channels provided to address these concerns promptly.

To ensure a safe environment while gaming, especially for children, consider the following additional steps:

  1. Age Ratings: Check the age ratings and content descriptions provided for games. These ratings give you an idea of whether a game is suitable for your child based on its content.
  2. Parental Controls: Many devices and platforms offer parental control settings that allow you to restrict access to certain types of content or prevent unauthorized purchases.
  3. Monitoring Gameplay: Regularly monitor your child's gameplay and interactions within games. This can help you stay informed about their gaming habits and address any issues that may arise.
  4. Education and Communication: Talk to your child about safe gaming practices, including not sharing personal information online and understanding the potential risks associated with in-game purchases.

If you have specific questions or encounter any issues while playing games, don't hesitate to reach out to us via ea-asia.com. Include relevant details such as what happened, when it occurred, and any supporting documentation like transaction receipts or screenshots to facilitate a quicker resolution.

By staying informed and utilizing available tools and resources, you can help ensure a safe and enjoyable gaming experience for yourself and your family.